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NEWTOWN MOTORS (CWMBRAN) LIMITED is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows NEWTOWN MOTORS (CWMBRAN) LIMITED to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only

We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.

Complaints procedure

At Newtown Motors we pride ourselves on our customer service focussed approach.

If for any reason you feel that we have not lived up to your expectation, please contact us immediately to allow us to rectify the situation. We take all complaints very seriously.

If you have a complaint, please contact us with the details. 

Your complaint will be logged and we will aim to come back to you within 7 days.  If the complaint is more complicated we will a little longer but will be in contact within 14 days.

If you are not satisfied with the result of your complaint, the next step would be to contact the Motor Ombudsman at this address; 

                                                 71 Great Peter Street, London, SW1P 2PN

 

 

Modern Slavery Act 2015

Newtown Motors is committed to the principles of the Modern Slavery Act 2015 and the abolition of modern slavery and human trafficking.

As an equal opportunities employer, we're committed to creating and ensuring a non-discriminatory and respectful working environment for our staff. we want all our staff to feel confident that they can expose wrongdoing without any risk to themselves.

Our recruitment and people management processes are designed to ensure that all prospective employees are legally entitled to work in the UK and to safeguard themselves.

We do not enter into business with any organisation, in the UK or abroad, that knowingly supports or is found to be involved in slavery, servitude, and forced compulsory labour.

 

Privacy Policy / Complaints / Stationery and Social Media disclaimer

Copyright © 2022 Newtown Motors Cwmbran Ltd . All Rights Reserved.
VAT Number - 790872392 | Company Number - 01370513

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